(LAST UPDATED May 12th 2019)
Q: Do you have permission to use the art on these products?
A: Yes I do. Artists have given their permission for me to sell products with their art on them. Commission fees has been paid as well as the artists receiving a royalty for each item with their art sold.
Q: Which artists are a part of this?
– Batusawa (deviantART)
– BartonDH (deviantART)
– VicKelis (deviantART)
– DianneDejarjayes (deviantART)
– Tigrsasha (deviantART)
– KARIS-Coba (deviantART – Facebook)
– Kekyi (deviantART)
Q: Where is the store located?
A: Norway, although there’s no physical store.
Q: Why is my review not showing?
A: Reviews must be manually approved.
Q: What payment options are accepted?
Q: Why is Stripe no longer supported?
A: Issues with Stripe resulted in me having to remove this payment option, I will re-add it when it stops being wonky.
Q: Can I order an item which is currently not in stock?
A: You can if the item is available for backorder.
Q: An item I want is not available for backorder, but I really want it, am I still able to get my hands on it?
A: Go to the Support Form and use “Restock Request” in the dropdown menu. I can unfortunately not promise your request can be fulfilled.
We are in no way liable for any other fees that may occur upon arrival in your country. Please be aware that you may have to pay customs and other such fees on top of your purchase if your country’s customs officials deems it so.
Q: Where do you ship?
A: Shipping is worldwide.
Q: When do you ship items?
A: Packages are usually delivered to the post office on Tuesdays and Fridays.
Q: What sort of shipping option do you use?
A: A-Post (Posten Norge) or AirMail (China/Hong Kong Post).
Q: Where are items usually shipped from?
A: Norway or China. Items I have in stock here will be shipped from Norway. Items not in stock or made to order will be shipped directly from the printing facility China.
Q: I want tracking on my package, can I get that?
A: Get in contact through the Support Form after your purchase, use your order number as subject. You will be sent an invoice for the extra shipping charge for the tracking. Posten Norge charges…Quite a bit for this option however.
Q: How long does shipping take?
A: Shipping takes 3-5 days to Europe and 11-14 days to the rest of the world. Note that these are estimates for when the shipment arrives at the border of your country and customs as well as other things may delay the shipment.
Q: Item arrived damaged, what do I do?
A: Get in contact through the Support Form providing information and photos. Preferably also of the packaging if you notice that the packaging itself has been damaged during shipment. We’ll work out either a partial refund or re-shipment of the item.
Q: When are pre-orders paid for?
A: Pre-orders are paid immediately upon placing the order.
Q: When are pre-orders shipped?
A: Pre-orders are shipped as soon as they are available. Usually there will be an estimate for release on the items page.
Q: I have changed my mind about my pre-order and want to cancel, can I do this?
A: Please make sure you really want the item before placing your order as cancelling your pre-order is generally not accepted. It’ll be reviewed on a case-by-case basis by getting in contact through the Support Form with your request.
Kitsune no Sekai Webshop will under no circumstances share or sell your information to third parties unless warranted by law by the Police Force of the Kingdom of Norway. All information gathered on the Kitsune no Sekai Webshop is for processing and shipping products to your location.
If want to know what sort of information we have about you, or perhaps you want all information about yourself to be deleted from our systems, then you can get in touch through the Support Form and ask for this information. Or for this information to be deleted.
Returns are done on a case-by-case basis. In general returns are not accepted unless the reason for a return is good enough. Get in touch through the Support Form to initiate a return request, you will be contacted via email with an address to ship the item in return to if your return request has been approved. Take note that you are liable for any and all shipping charges, and you will not receive compensation for the initial shipping to your place. There’s also a 10% restocking fee for returning an item. So if you purchased an item ($20) with shipping ($5) you will receive $18 as a refund.