FAQ

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General

Q: Do you have permission to use the art on these products?
A: Yes I do. Artists have given their permission for me to sell products with their art on them. Commission fees has been paid as well as the artists receiving a royalty for each item with their art sold.

Q: Which artists are a part of this?
A:
– Batusawa (deviantART)
– BartonDH (deviantART)
– VicKelis (deviantART)
– DianneDejarjayes (deviantART)
– Tigrsasha (deviantART) (NEW 12/12-17)

Q: Where is the store located?
A: Norway, although there’s no physical store.

Q: Why is my review not showing?
A: Reviews must be manually approved.

Q: What payment options are accepted?
A: PayPal & Stripe

Q: Can I order an item which is currently not in stock?
A: You can if the item is available for backorder.

Q: An item I want is not available for pre-order, but I really want it, am I still able to get my hands on it?
A: Go to the Support Form and use “Restock Request” in the dropdown menu. I can unfortunately not promise your request can be fulfilled.

Q: I want to sell something with my artwork through your store. How do I do that?
A: Send an email to cysh@cyshmail.no and tell me more about yourself and the artwork you want to sell through the store, as well as the type of merchandise that you’d like it to be on. Be aware that you have to gather some interest for purchasing the specific product.

Shipping

Q: Where do you ship?
A: Shipping is worldwide.

Q: What sort of shipping option do you use?
A: Normally Priority Mail (A-Post) with Posten Norge. This option does not include tracking information.

Q: I want tracking on my package, can I get that?
A: Get in contact through the Support Form after your purchase, use your order number as subject. You will be sent an invoice for the extra shipping charge for the tracking. Posten Norge charges…Quite a bit for this option however.

Q: How long does shipping take?
A: Shipping takes 3-5 days to Europe and 11-14 days to the rest of the world. Note that these are estimates for when the shipment arrives at the border of your country. Items in the “Posters” category are not shipped from Norway, they are shipped from China using Regular AirMail or EMS (order of 5+ posters). 2-4 weeks for AirMail and 3-5 days (most countries) for EMS.

Q: Item arrived damaged, what do I do?
A: Get in contact through the Support Form providing information and photos. Preferably also of the packaging if you notice that the packaging itself has been damaged during shipment. We’ll work out either a partial refund or re-shipment of the item.

Q: How much is shipping for different items?
A:
– Shipping for mousepads worldwide: $5
– Shipping for tapestries worldwide: $20
– Shipping for figurines worldwide: Shipping rate included in sale price
– Shipping for badges/buttons: $3
– Shipping for posters: $3
– Shipping for domains: $0 (They’re domains)

Pre-Orders

Q: When are pre-orders paid for?
A: Pre-orders are paid immediately upon placing the order.

Q: When are pre-orders shipped?
A: Pre-orders are shipped as soon as they are available. Usually there will be an estimate for release on the items page.

Q: I have changed my mind about my pre-order and want to cancel, can I do this?
A: Please make sure you really want the item before placing your order as cancelling your pre-order is generally not accepted. It’ll be reviewed on a case-by-case basis by getting in contact through the Support Form with your request.

Domains

Q: How do I choose the domain I want?
A: Get in contact through the Domain Request Form with the information requested.

Q: How do I check if the domain I want is available?
A: You can do so through NORID. Which is the Norwegian Domain Registry Authority.

Q: How do I renew a domain?
A: Domains are not auto-renewed, so to renew your domain after the year is up, please “purchase” a domain and get in contact through the Domain Request Form. Choose “Renewal” in the dropdown menu.

Q: Who do I contact if someone is using a domain bought from here for something illegal/abusive?
A: Get in contact through the Support Form and use the subject “Domain Abuse” with all the information you have about this. The domain will be temporarily parked, and if the case is severe it will be cancelled.

FoxHost (Info updated 10/04-17)

Q: What is this FoxHost thing?
A: My attempt at having a simple and hopefully affordable hosting that might benefit people who does stuff like art and the likes, where they can upload their works and have a portfolio, blog or small community in a forum. FTP access to the corresponding subdomain under FoxHost.no will be given (FoxHost Simple) as well as FTP and cPanel access (FoxHost Extra) when using your own domain.

Q: Are the current hosting plan prices final?
A: Not really, I am still trying to figure out the pricing properly, which is why I have set the hosting packages as Out-Of-Stock for the moment. Everything is a work in progress.

Q: When will the hosting packages become available?
A: Not sure yet, unfortunately.

Policies

Privacy Policy
Cysh Webshop (Kitsune no Sekai) will under no circumstances share or sell your information to third parties unless warranted by law by the Police Force of the Kingdom of Norway. All information gathered on the Cysh Webshop is for processing and shipping products to your location.

If want to know what sort of information we have about you, or perhaps you want all information about yourself to be deleted from our systems, then you can get in touch through the Support Form and ask for this information. Or for this information to be deleted.

Return Policy
Returns are done on a case-by-case basis. In general returns are not accepted unless the reason for a return is good enough. Get in touch through the Support Form to initiate a return request, you will be contacted via email with an address to ship the item in return to if your return request has been approved. Take note that you are liable for any and all shipping charges, and you will not receive compensation for the initial shipping to your place. There’s also a 10% restocking fee for returning an item. So if you purchased an item ($20) with shipping ($5) you will receive $18 as a refund.

Data Collected
You agree to let Cysh Webshop (Kitsune no Sekai) collect to the following information about you in order to fulfill your purchase; Name, address, phone number, email address & IP address. However rest assured that none of this information will be used for anything else other than fulfilling and shipping your order to you. As stated in the “Privacy Policy” none of this information will be sold or given to third parties. Your email address will not be used to send spam or other sort of stuff other than information regarding your order.